Chachabet Privacy Policy

Chachabet collects personal data that users provide directly or that is generated through the use of the platform. This data is necessary to deliver services, maintain account security, and comply with regulatory obligations under Netherlands law, including the Wet bescherming persoonsgegevens framework and applicable European data protection standards.

What Personal Data Is Collected

• Full name and date of birth
• Contact details, including email address and phone number
• Residential address and nationality
• Payment and financial information
• Device identifiers and IP addresses
• Gameplay activity and transaction history
• Identity verification documents

Why This Data Is Collected

The collection of personal data is necessary to:

• Verify user identity and confirm eligibility to use the platform
• Process deposits, withdrawals, and other financial transactions
• Comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations
• Provide customer support and resolve account-related issues
• Improve the quality and functionality of online services

Technical and Organisational Protection Measures

Chachabet applies appropriate technical and organisational measures to protect personal data from unauthorised access, loss, alteration, or disclosure. These include:

• SSL encryption for all data transmitted through the website
• Restricted internal access to personal data on a need-to-know basis
• Regular security assessments and system monitoring
• Secure storage procedures for all user records

User Rights

Users located in the Netherlands have the following rights regarding their personal data:

• Right of access: Users may request a copy of the personal data held about them.
• Right to rectification: Users may request correction of inaccurate or incomplete data.
• Right to erasure: Users may request the deletion of their data, subject to legal retention obligations.
• Right to object: Users may object to certain types of data processing.
• Right to data portability: Users may request their data in a structured, machine-readable format.

Requests related to any of the above rights may be submitted to the data protection contact provided on the website.

Personal data collected by Chachabet is used strictly for lawful, specified, and transparent purposes. The platform does not use user data in ways that are incompatible with the purposes stated at the time of collection.

Purposes of Data Use

• Account management: Personal information is used to create, maintain, and manage user accounts, including identity verification and access control.
• Transaction processing: Financial data is used to process deposits, withdrawals, and other payment-related operations in a secure manner.
• Service improvement: Aggregated and anonymised data may be analysed to identify areas for improving the platform, its features, and overall user experience.
• Marketing communications: Where users have given explicit consent, personal data may be used to send promotional offers, platform updates, and relevant information. Users may withdraw this consent at any time.
• Analytics: Behavioural and usage data is collected to understand how users interact with the website, enabling ongoing optimisation of online services.
• Regulatory compliance: Data is processed as required by Netherlands gambling regulations, AML legislation, and other applicable legal obligations.

All processing activities are carried out on a lawful basis, which may include user consent, contractual necessity, legal obligation, or legitimate interest, depending on the specific purpose.

Users have the right to access the personal data that Chachabet holds about them, as well as the right to request corrections or deletions where applicable.

How to Access or Update Personal Data

Users wishing to review, update, or correct their personal information should:

1. Log in to their account and navigate to the account settings section.
2. Submit a formal request through the customer support channel if the data cannot be amended directly.
3. Provide sufficient identification to allow the request to be verified before any changes are made.

Requesting Deletion of Personal Data

Users may request the deletion of their personal data by contacting the support team. Deletion requests are processed subject to the following:

• Legal retention obligations may prevent the immediate removal of certain records.
• Data required for the resolution of active disputes or pending transactions will be retained until those matters are concluded.
• Once retention obligations are fulfilled, data will be permanently removed from active systems.

Consent to Security and Payment Processing

By using the platform, users acknowledge and consent to the fact that:

• Security checks may be conducted on account activity to detect fraud, verify identity, and ensure compliance with applicable regulations.
• Payment data may be shared with authorised payment service providers solely for the purpose of processing financial transactions.
• These providers are bound by confidentiality obligations and are not permitted to use user data for any other purpose.

Chachabet is an online gambling platform intended exclusively for users who are 18 years of age or older. Access to the platform by minors is strictly prohibited under Netherlands law and the terms and conditions of the service.

Age Restriction Policy

• The platform requires users to confirm their age during the registration process.
• Identity verification procedures are in place to help confirm that users meet the minimum age requirement.
• However, the platform cannot independently verify the age of every user without the submission of valid identity documents.

Collection of Data from Minors

Chachabet does not knowingly collect personal data from individuals under the age of 18. If it is determined that a minor has registered an account or submitted personal information:

• The account will be suspended immediately upon discovery.
• All personal data associated with the account will be deleted from the platform’s systems.

Parental Requests

If a parent or legal guardian believes that their child has submitted personal data to the platform, they are encouraged to contact the support team without delay. Upon verification of the request, the relevant data will be removed in accordance with applicable data protection obligations.

As an online platform operating across multiple jurisdictions, Chachabet may transfer personal data to countries outside the Netherlands or the European Economic Area (EEA) where its business partners, service providers, or operational infrastructure are located.

Basis for International Transfers

• By registering and using the platform, users consent to the transfer of their personal data to countries where Chachabet’s partners conduct their operations.
• Such transfers are necessary for the delivery of services, the processing of transactions, and the fulfilment of regulatory requirements.

Confidentiality and Data Protection Safeguards

Chachabet requires all partners and third-party processors involved in international data transfers to:

• Maintain appropriate confidentiality standards equivalent to those applied by the platform itself.
• Process personal data only for the specific purposes for which it was shared.
• Implement adequate technical and organisational security measures to protect user data.

Where transfers occur to countries that do not provide an equivalent level of data protection to that offered within the EEA, Chachabet ensures that appropriate safeguards are in place, such as standard contractual clauses approved by relevant supervisory authorities.

This Legal Disclaimer forms part of the Privacy Policy and may alter the scope or effects of certain rules set out within this document, depending on the circumstances of each individual case.

Application of the Disclaimer

This disclaimer applies from the moment a user:

• Accepts the Privacy Policy through a formal acceptance mechanism, such as ticking a consent box during registration.
• Signs or electronically acknowledges any agreement that incorporates this policy by reference.
• Accesses or continues to use the platform following any update or revision to this document.

Scope

• The disclaimer does not limit the rights of users under Netherlands or European data protection law.
• It clarifies that certain processing activities may be subject to separate legal bases or conditions that modify the general rules described in this policy.
• Users who do not accept the terms of this policy should refrain from using the platform and may contact the support team to request the deletion of any previously submitted data.

Cookies are small text files that are stored on a user’s device when they visit a website. These files allow the website to recognise returning visitors and retain certain preferences or session information across multiple visits.

How Chachabet Uses Cookies

The platform uses cookies for the following purposes:

• Statistical analysis: Cookies help collect anonymised data on website traffic and usage patterns, enabling the platform to measure performance and identify areas for improvement.
• Behavioural analysis: Usage data gathered through cookies allows the platform to understand how users navigate the website and interact with its features.
• Personalisation: Cookies are used to remember user preferences and settings, providing a more tailored experience during subsequent visits.
• Website improvement: Insights drawn from cookie data are used to refine the functionality and layout of the platform over time.

Cookie Retention

Cookies placed by the platform are retained for a period of up to one year from the date they are set, after which they expire automatically.

Managing Cookies

Users may manage or disable cookies through their browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website and limit the availability of some online services.

By accessing and using the Chachabet platform, users are deemed to have read, understood, and fully accepted the terms of this Privacy Policy. Continued use of the website following any amendment to this document constitutes acceptance of the revised version.

Current Version

• The most recent version of this Privacy Policy is the version currently published on the website.
• In the event of any inconsistency between a previously communicated version and the version currently in effect, the current version shall prevail in all respects.
• Users are advised to review this document periodically to remain informed of any updates to data processing practices or user rights.

Withdrawing Consent

Where data processing is based on user consent, users retain the right to withdraw that consent at any time by contacting the support team or adjusting their account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

Chachabet may share personal data with third parties in certain defined circumstances. Such sharing is carried out only where it is necessary, proportionate, and consistent with the purposes for which the data was originally collected.

Circumstances Under Which Data May Be Shared

• Legal obligations: Personal data may be disclosed to regulatory authorities, law enforcement agencies, or other government bodies where required by Netherlands law or other applicable legislation.
• Dispute resolution: Data may be shared with relevant parties where it is necessary to investigate, defend against, or resolve a legal claim or account dispute.
• Contractual arrangements: Data may be transferred to third-party service providers that support the operation of the platform, including payment processors, identity verification services, and technical infrastructure providers.

Transparency Regarding Third Parties

• Where third parties are listed on the website, users are encouraged to review their respective privacy practices.
• Where a third party is not listed, users will be informed of the purpose and scope of any data sharing prior to, or at the time of, the transfer.

Consent

By submitting personal data and using the platform, users consent to the sharing of their information with third parties under the conditions described in this section. All third parties who receive personal data are required to handle it in accordance with applicable data protection standards and confidentiality obligations.

The Chachabet platform may contain links to external websites operated by third parties. These links are provided for informational or functional purposes and do not constitute an endorsement of the content, products, or services offered on those websites.

External Privacy Policies

• Each third-party website operates under its own privacy policy, which governs the collection, use, and storage of personal data on that website.
• Chachabet has no control over the data practices of external websites and accepts no responsibility for how those websites handle user information.

User Responsibility

• Users are advised to exercise caution when clicking on links that direct them away from the platform.
• Before submitting any personal data on an external website, users should review the privacy policy of that website to understand how their information will be used.
• Any interaction with a third-party website is entirely at the user’s own risk and is subject to the terms and conditions of that website.