Chachabet Rules and Regulations in Netherlands

By accessing and using the Chachabet platform, you enter into a legally binding agreement with the operator. These general terms apply to all users in the Netherlands and govern the full scope of the betting services provided.

User Agreement

Your continued use of the platform constitutes acceptance of all terms set out in this document. If you do not agree with any of the provisions, you must discontinue use of the services immediately.

Eligibility Requirements

To register and use the platform, you must meet the following conditions:

• Be at least 18 years of age
• Be a legal resident or citizen permitted to gamble under Dutch law
• Not be subject to a self-exclusion order through Cruks (Centraal Register Uitsluiting Kansspelen)
• Provide accurate and verifiable personal information during registration

Rights to Modify Terms

Chachabet reserves the right to amend, update, or replace any part of these terms at any time. Users will be notified of significant changes through the platform or by email. Continued use of the services following such notification constitutes acceptance of the revised terms.

Principles of Proper Use

The platform may only be used for lawful purposes. Users are prohibited from:

• Using automated systems, bots, or scripts to interact with the platform
• Attempting to manipulate odds, events, or outcomes
• Engaging in any activity that disrupts the integrity of the services
• Opening multiple accounts to exploit bonuses or circumvent restrictions

Content Protection

All content on the platform, including but not limited to text, odds data, graphics, and software, is the intellectual property of the operator. Reproduction, redistribution, or commercial use of any platform content without prior written authorisation is strictly prohibited.

Liability Limitations

Chachabet is not liable for losses arising from:

• Technical failures beyond the operator’s reasonable control
• Errors in data feeds from third-party providers
• User decisions made in connection with betting activity
• Unauthorised access to a user account resulting from the user’s failure to secure their login credentials

All betting activity on the platform is subject to the following general rules, which apply across all sports markets, casino games, and other wagering services available to users in the Netherlands.

Eligibility to Place Bets

Only verified account holders who meet all legal and platform-specific eligibility requirements may place bets. Your account must be fully registered and funded before any bet can be accepted. Users under 18 years of age are strictly prohibited from placing any wager.

Bet Acceptance Procedures

A bet is considered accepted only once you receive a confirmation reference number from the system. The platform reserves the right to:

• Refuse or limit any bet at its discretion
• Void a bet if it was placed after an event has concluded
• Suspend markets at any time without prior notice

Bets placed on suspended or closed markets will be voided and stakes returned.

Minimum and Maximum Betting Amounts

The following general limits apply, though specific limits may vary by market or event:

• Minimum bet: As defined per market, displayed at the time of bet placement
• Maximum bet: Subject to market conditions, event type, and individual account limits
• Maximum payout limits apply per bet and per day, as displayed in the relevant market section

Calculation of Wins and Losses

Winnings are calculated by multiplying the accepted stake by the applicable odds at the time the bet was confirmed. For accumulator bets, odds are multiplied across all selections. The net result reflects your profit after the original stake is deducted where applicable. All bonuses applied to bets are calculated in accordance with the relevant bonus terms.

Betting Restrictions

Chachabet may apply restrictions to individual accounts or specific markets, including:

• Reduced maximum stake limits on certain events
• Restrictions on bet types available to specific users
• Suspension of betting rights pending identity verification or investigation

Cancellation Policies

Once a bet has been accepted and confirmed, it cannot be cancelled or altered by the user. Exceptions apply only in cases of clear system error, event postponement, or market suspension, as determined at the operator’s discretion. In such cases, the stake will be returned to your account.

All deposits and withdrawals on the platform are governed by the rules set out below. These rules apply to all users in the Netherlands and are designed to ensure secure, compliant, and efficient financial transactions.

Account Funding

To deposit funds into your account, you must use a payment method registered in your own name. Third-party deposits are not permitted. All funds deposited must originate from a legal and verifiable source.

Available Deposit and Withdrawal Methods

The following payment methods are supported, subject to availability in the Netherlands:

Fees may apply depending on the method selected. Any applicable fees will be displayed prior to transaction confirmation.

Deposit and Withdrawal Limits

• Minimum deposit: As displayed in the cashier section for each method
• Maximum deposit: Subject to method-specific and account-level limits
• Minimum withdrawal: As displayed in the cashier section
• Responsible gambling deposit limits set by the user take precedence over standard platform limits

Transaction Processing and Timeframes

Deposits are generally credited to your account immediately or within a few minutes of confirmation. Withdrawal requests are processed within 24 to 72 hours of submission, subject to verification status. Delays may occur if:

• Your account has not completed identity verification
• Your account is under review for security or compliance reasons
• The withdrawal amount triggers additional due diligence checks

Identity Verification (KYC)

In accordance with Dutch anti-money laundering regulations and the requirements of the Kansspelautoriteit (KSA), all users are required to complete identity verification before withdrawals are processed. The following documents may be requested:

• Valid government-issued photo identification (passport or national ID)
• Proof of address (dated within the last three months)
• Proof of payment method ownership
• Source of funds documentation where required

Failure to provide requested documentation may result in withdrawal delays or account restrictions.

Transaction Restrictions

The platform reserves the right to:

• Decline or reverse any transaction suspected of being fraudulent
• Place a hold on funds pending investigation
• Restrict deposit or withdrawal access to accounts under review

Cancellation of Transactions

Deposit transactions cannot be reversed once processed. Withdrawal requests that have not yet been approved may be cancelled by the user through the cashier section. Once a withdrawal has been approved and dispatched, it cannot be recalled.

Chachabet is committed to providing a safe and controlled gambling environment for all users in the Netherlands. Gambling should remain an enjoyable activity. If it begins to affect your finances, relationships, or mental wellbeing, support and tools are available.

Available Player Control Tools

Registered users have access to the following responsible gambling tools through their account settings:

• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit
• Wagering limits: Restrict the total amount you can bet within a defined period
• Session time limits: Set a maximum duration for each login session
• Loss limits: Define the maximum amount you are willing to lose within a given timeframe
• Reality checks: Receive periodic notifications reminding you how long you have been active
• Self-exclusion: Temporarily or permanently exclude yourself from the platform

Requests to reduce limits take effect immediately. Requests to increase limits are subject to a mandatory cooling-off period in line with KSA requirements.

Cruks Self-Exclusion Register

The Netherlands operates the Centraal Register Uitsluiting Kansspelen (Cruks), a national self-exclusion register. Registering with Cruks will prevent you from accessing all licensed gambling platforms in the Netherlands, including this one. You can register via the official Cruks website at cruks.nl.

Age Verification

The platform does not permit access to users under the age of 18. Age verification is conducted as part of the account registration process and may be repeated at any point. If there is reason to believe a minor is attempting to access the platform, the account will be suspended pending investigation.

Support Organisations

If you are concerned about your gambling behaviour, the following organisations provide confidential support:

• Verslavingszorg Nederland (Jellinek): jellinek.nl
• Agog (Anon Gamblers Support): agog.nl
• Loket Kansspel: loketkansspel.nl
• Gamblers Anonymous Netherlands: ga.nl

These services are independent of the platform and available to anyone seeking assistance.

Chachabet operates in full compliance with applicable Dutch anti-money laundering (AML) and counter-terrorism financing (CTF) legislation, including the Wet ter voorkoming van witwassen en financieren van terrorisme (Wwft). All users are subject to the procedures described in this section.

Legal Obligations

As a licensed operator, the platform is legally required to:

• Verify the identity of all users before processing financial transactions
• Monitor account and transaction activity on an ongoing basis
• Report suspicious activity to the relevant Dutch financial intelligence authorities
• Maintain records of user transactions in accordance with statutory retention periods

Identity Verification (KYC Procedures)

All users must complete Know Your Customer (KYC) verification before withdrawals are authorised. The verification process may include:

• Submission of a valid government-issued photo ID
• Proof of residential address
• Documentation confirming the source of funds for significant deposits
• Enhanced due diligence for high-value transactions or accounts flagged for review

KYC verification is a legal requirement and cannot be waived. Accounts that fail to complete verification within the required timeframe will be restricted.

Transaction Monitoring

All financial activity on the platform is subject to automated and manual monitoring. The system is designed to detect:

• Unusual deposit or withdrawal patterns
• Large or frequent transactions inconsistent with a user’s declared profile
• Transactions that may indicate structuring or layering of funds
• Activity involving payment methods not registered in the user’s name

Suspicious Activity Detection

Where suspicious activity is identified, the platform may take the following steps without prior notice to the user:

• Place a temporary hold on the account
• Freeze funds pending investigation
• Request additional documentation or information
• Report the activity to the appropriate Dutch authorities, including the Financial Intelligence Unit Netherlands (FIU-Nederland)

Consequences of Policy Violations

Users found to have breached AML or CTF obligations, or who have provided false information, may be subject to:

• Permanent account closure
• Forfeiture of funds where legally permitted
• Reporting to law enforcement and regulatory bodies
• Legal proceedings where warranted

Chachabet is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the Dutch Implementation Act (Uitvoeringswet AVG). This section outlines what data is collected, how it is used, and what rights you hold as a user.

Personal Data Collected

The following categories of personal data may be collected during registration and use of the platform:

• Identity data: Full name, date of birth, nationality, government ID number
• Contact data: Email address, phone number, residential address
• Financial data: Payment method details, transaction history
• Technical data: IP address, device identifiers, browser type, login timestamps
• Usage data: Betting history, session activity, bonus use
• Verification data: Copies of identity documents submitted during KYC

How Your Data Is Used

Personal data is processed for the following legal purposes:

• To fulfil the user agreement and deliver services
• To comply with legal and regulatory obligations, including AML and KSA requirements
• To verify user identity and prevent fraud
• To manage responsible gambling obligations
• To send legally required communications related to your account
• To improve platform functionality based on aggregated usage analysis

Personal data is not sold to third parties. It may be shared with licensed service providers, regulatory bodies, or law enforcement where required by law.

Data Retention

User data is retained for a minimum of five years following account closure, in compliance with Dutch financial and gambling regulations. Certain data may be retained longer where required by law.

Your Rights Under GDPR

As a user in the Netherlands, you hold the following rights regarding your personal data:

• Right of access: Request a copy of the personal data held about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your data, subject to legal retention obligations
• Right to restrict processing: Request that data processing be limited in certain circumstances
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests

To exercise any of these rights, contact the data protection team through the official support channel. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

Protecting user accounts, personal data, and financial transactions is a core operational priority. The following technical and organisational measures are in place to maintain platform integrity and safeguard all users in the Netherlands.

Data Encryption

All data transmitted between your device and the platform is encrypted using Transport Layer Security (TLS) protocol. Sensitive data stored on platform servers, including personal and financial information, is protected through industry-standard encryption methods. This applies to all account data, transaction records, and verification documents.

Two-Factor Authentication

Two-factor authentication (2FA) is available to all registered users and is strongly encouraged. When enabled, a secondary verification step is required at login in addition to your password. This significantly reduces the risk of unauthorised account access, even if login credentials are compromised.

Continuous Activity Monitoring

Platform activity is monitored on a continuous basis to detect:

• Unusual login attempts or access from unrecognised devices or locations
• Attempts to access multiple accounts from the same IP address
• Patterns consistent with account takeover or credential stuffing
• Any activity that may indicate fraudulent use of the services

If suspicious activity is detected on your account, you will be notified and access may be temporarily restricted pending verification.

Organisational Security Measures

In addition to technical controls, the following organisational measures are in place:

• Strict access controls limiting staff access to user data on a need-to-know basis
• Regular internal security audits and vulnerability assessments
• Staff training on data protection and security protocols
• Incident response procedures to manage and report data breaches in line with GDPR requirements

User Responsibilities

Users are responsible for maintaining the security of their own account. You should:

• Use a strong, unique password and not share it with any third party
• Enable two-factor authentication on your account
• Log out of your account after each session, particularly on shared devices
• Report any suspected unauthorised access to your account immediately through the official support channel