Responsible Gaming

Every form of gambling involves the risk of financial loss. No outcome is ever guaranteed, and it is important to approach betting with realistic expectations.

Responsible gaming means staying in control of how you play, how much you spend, and how much time you dedicate to gambling. At Chachabet, we offer a range of tools to help you manage your behaviour and protect your financial and emotional wellbeing.

Keep Your Play Within Safe Limits

• Set a budget before you start and stick to it.
• Only bet money you can afford to lose.
• Treat gambling as entertainment, not as a way to earn income.
• Take regular breaks to maintain perspective.
• Use the available limit-setting tools to control your spending and playing time.

Protect Your Emotional Wellbeing

• Never chase losses. A losing streak is not a reason to increase your bets.
• Do not gamble when you are stressed, upset, or under the influence of alcohol.
• Keep gambling separate from your personal and professional responsibilities.
• Monitor how you feel before, during, and after betting sessions.

Gambling addiction can develop gradually, and it is not always easy to identify in its early stages. Recognising the warning signs is the first step toward getting the support you need.

The following indicators may suggest that gambling has become a problem:

• You spend more time and money on betting than you originally intended.
• You feel a strong urge to gamble even when you cannot afford to.
• You continue betting to try to recover money you have lost.
• You hide your gambling activity from family members or friends.
• Gambling is affecting your performance at work or in your studies.
• You feel anxious, irritable, or restless when you try to cut back or stop.
• You borrow money or sell possessions to fund your betting.
• You neglect your daily responsibilities because of gambling.
• You have tried to stop or reduce your betting multiple times without success.
• You feel guilt or shame after a gambling session, yet continue anyway.

Gambling addiction is a serious condition. If several of these signs apply to you, it is important to seek help without delay.

Addressing a gambling problem takes commitment, but practical steps can make a significant difference. The following recommendations can help you regain control of your betting behaviour:

• Set deposit and spending limits. Use the responsible gaming tools available on the platform to cap how much you can deposit or wager within a set period.
• Activate a cooling-off period. If you feel overwhelmed, take a temporary break from gambling by requesting a session limit or a short self-exclusion.
• Use self-exclusion options. If gambling has become unmanageable, you can request a longer self-exclusion through the platform or through the national CRUKS register in the Netherlands.
• Talk to someone you trust. Sharing your concerns with a close friend or family member can reduce isolation and provide practical support.
• Seek professional help. Counsellors and therapists who specialise in gambling addiction can provide structured guidance tailored to your situation.
• Keep a gambling diary. Tracking when, why, and how much you bet can reveal patterns that are otherwise hard to notice.
• Remove easy access to funds. Consider limiting the amount of money accessible for gambling by adjusting your banking settings.
• Fill your time with other activities. Engaging in hobbies, exercise, or social activities can reduce the urge to gamble.
• Contact a helpline. Trained advisers are available in the Netherlands to provide confidential support free of charge.
• Acknowledge the problem early. The sooner you recognise and address addictive behaviour, the more effective the recovery process tends to be.

If gambling is causing difficulties in your life, you do not have to manage it alone. Several organisations in the Netherlands offer free, confidential support to people affected by gambling addiction.

• Agog (Support for relatives of people with gambling problems): www.agog.nl
• Jellinek (Addiction care and counselling): www.jellinek.nl
• Tactus Verslavingszorg (Addiction treatment services): www.tactus.nl
• Brijder Verslavingszorg (Specialist addiction care): www.brijder.nl
• Novadic-Kentron (Addiction care in the south of the Netherlands): www.novadic-kentron.nl
• CRUKS (Central Register of Exclusions from Games of Chance): www.cruks.nl
• GGZ Nederland (Mental health and addiction care overview): www.ggznederland.nl
• Loket Kansspelen (National gambling helpdesk): www.loketkansspelen.nl

If you are concerned about your gambling behaviour, the Chachabet support team is available to assist you. Our team can help you activate responsible gaming tools, set limits, or request a self-exclusion.

You can reach Chachabet support through the following channels:

• Live Chat: Available directly on the website for immediate assistance.
• Email: Send your query to the official support email address listed in your account area.
• Help Centre: Visit the on-site Help Centre for guidance on responsible gaming tools and account controls.

All communications are handled confidentially. If you need urgent help, we recommend contacting one of the specialist organisations listed in the section above.